United Way 2-1-1 is a single source for information about community services and for referrals to health and human service programs. Call 2-1-1 throughout most of the counties in North Carolina, 24 hours a day, 365 days a year to get connected. Bilingual caseworkers are available during regular business hours.
Need help now? Just dial 2-1-1 or 1-888-892-1162
or access the online 2-1-1 database here.
How United Way 2-1-1 Helps Callers
Our Information and Referral Services provide many different types of assistance from food, housing and utilities to job training and senior services. Professional caseworkers at United Way 2-1-1 can also help callers with complex issues such as substance abuse, support groups, domestic violence, financial assistance, day care, and much more. [Read more and visit 2-1-1 online.]
Remember, 9-1-1 remains the number to call for fire, police, or EMS response; 4-1-1 remains the number for telephone directory assistance.
A Resource for the Community
United Way 2-1-1 developed the Triangle’s most comprehensive database of human service resources to serve small business owners, Employee Assistance Programs (EAPs), nonprofit agencies, and government agencies. It is continuously updated, providing the foundation for mailing lists and numerous publications in print, disk form, and on Internet. 2-1-1’s collection of demographics and caller needs provides a valuable overview of the issues facing Triangle residents.
History of United Way 2-1-1
Triangle United Way’s regional I&R service — Infolinc — was created in 1998 through the merger of three community based information and referral services in Durham, Orange and Wake counties, and was later expanded to serve Chatham County. On November 18, 1999 the North Carolina Utilities Commission issued an order designating 2-1-1 to the United Way of North Carolina, for use with information and referral systems statewide. On August 2, 2001-Triangle United Way’s Infolinc completed its evolution into United Way 2-1-1. Other 2-1-1 sites are United Way Asheville/Buncombe Co., United Way Central Carolinas, and Triad United Way 2-1-1 Services. On July 1,2005, 2-1-1 expanded coverage throughout North Carolina.