I’ve been working at United Way for almost four years now. In that time, I’ve heard lots of sad stories and have always known that the need does exist for the many health and human services that our partner agencies offer. However, when I took a visit to our 2-1-1 call center and heard some actual calls, I was moved to write about the experience.

We gathered in a small conference room, as the 2-1-1 manager connected the computer and audio equipment we’d be using to monitor the calls. We gathered like we do any other day for any other meeting. There were several people around a conference room table with a speakerphone in the middle.  I don’t think anyone realized exactly how our emotions were about to be stirred. Continue reading →